Terms of service

1. About these terms

These terms apply when you use this website or work with TushGrid Technologies ("TushGrid", "we", "us"). If your written quote or agreement says something different, the quote or agreement applies for that project.

2. Our services

We provide website development, software development, school and business management systems, UI and UX design, databases and APIs, online payment integration, hosting, domains and SEO, and related support. The exact scope of each project is set out in its quote.

3. Quotes and payment

• We send a written quote with the price, what is included and an estimated timeline before work starts.
• Work begins once you accept the quote and any agreed deposit is paid.
• Payment amounts and dates follow the quote. Changes to the agreed scope may change the price and timeline, and we will confirm these with you first.
• Third-party costs, such as domain names, hosting plans or paid tools, are listed separately unless the quote says otherwise.

4. Your part

• Provide the content, logos, images, information and feedback we need, in good time.
• Make sure you have the right to use any content you give us.
• Review previews and approve each stage so the project can move forward.

Delays in content or feedback may move the delivery date.

5. Ownership

Content you provide stays yours. Ownership of the finished website or system, and any licence terms for products such as Tush Inventory, are set out in your quote or agreement. Tools, code libraries and products we use or own that are not built only for you remain ours or their owners'.

6. Hosting, support and updates

Where we host or maintain your website or system, we work to keep it secure, backed up and online. Support periods, response times and maintenance fees are as set out in your quote or support plan.

7. Third-party services

Some features rely on other providers, such as hosting companies, domain registrars, M-Pesa and email services. Their own terms apply, and we are not responsible for their outages or changes, though we will help you resolve any issues.

8. Limits of responsibility

We build and test our work carefully, but we cannot guarantee that a website or system will never have errors or downtime. To the extent the law allows, our total responsibility for any claim related to a project is limited to the amount paid for that project. We are not responsible for losses caused by misuse, changes made by others, or events outside our control.

9. Using this website

You may browse and share this website for personal and business purposes. Please do not copy our designs, illustrations or text for your own commercial use, or try to disrupt or gain unauthorised access to the site.

10. Ending a project

Either side may end a project by written notice. You pay for work completed up to that point, and we hand over the completed work and your content as agreed.

11. Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. Projects already agreed follow the terms in place when the quote was accepted.